Refund Policy
Last Updated: 20-02-2026
Thank you for choosing Comply Globally (“we,” “us,” “our”). We aim to provide high-quality global compliance, expansion, and advisory services. This Refund Policy explains our terms regarding cancellations, refunds, and related procedures for paid services and subscriptions.
Scope
This Refund Policy applies to all services purchased directly from Comply Globally through our website or through our authorized representatives, including:
- Subscription-based services
- One-time service purchases
- Consultations, advisory, and custom engagements
By purchasing any service from us, you agree to the terms of this Refund Policy.
Subscription Services
Billing and Commitments
- Subscription fees are charged upfront (monthly, quarterly, or annually) based on your selected plan.
- Subscription commitments continue until you cancel them in writing or through the appropriate channel.
- Fees paid for the current billing period are non-refundable.
Cancellation
- You may cancel your subscription at any time.
- Cancellation takes effect at the end of the current billing period.
- No prorated refunds will be provided for unused portions of the subscription period.
One-Time Services & Projects
Services that have already been delivered, started, or completed (including reports, filings, consultancy hours, compliance assessments, etc.) are non-refundable once work has commenced.
If cancellation is requested before any work begins, we may offer a partial refund at our sole discretion, subject to administrative charges.
Eligibility for Refunds
Refunds may be considered only under the following limited circumstances:
- Duplicate charge or billing error
- Service not delivered as agreed due to our internal error
- Material change to deliverables without prior notification
Refund requests must be submitted within 14 days of the invoice date, along with relevant supporting documentation. Each request will be reviewed individually.
Process for Requesting a Refund
To request a refund, please email support@complyglobally.com with your name, invoice number, and detailed reason for the request. Our team will review your request and respond within 7–10 business days.
If approved, refunds will be processed to the original payment method unless otherwise agreed.
Modifications to Services
If we materially change or discontinue a purchased service, we will notify you where required. In such cases, you may be eligible for cancellation and a prorated refund for the unused portion of the service.
Governing Law
This Refund Policy shall be governed by the applicable laws of the jurisdiction in which Comply Globally operates, without regard to conflict of law principles.